Country Kiln Stoves are guaranteed for six months, excluding glass elements and damage caused by over-firing , incorrect use or incorrect installation (e.g. over tightening of bolts).
The free spark guard, if your stove comes with a spark guard, is not covered by warranty, as it is free.
Nothing normally goes wrong with our stoves as these are rather robust items, unless they are abused.
We would expect small stoves to last for 5 to 10 years or longer, if treated with care. With the larger stoves, we have replaced parts on only a few after 10 years therefore, we know the larger are likely to last much longer than 10 years.
Goods for repair will be uplifted and returned at customers cost. It is not possible for us to fit glass to stove doors via mail order return of just the door, changing glass is a relatively simple task.
If you would like more details or assistance with the installation of a Country Kiln Wood Burning Stoves please email your query to firstname.lastname@example.org (The Country Kiln team respond to all emails within 24 hours) or call 01560 483966 Monday to Friday 9am to 5pm GMT or Saturday 10am to 1pm