5 years ago I ordered a small wood burning stoves, and was extremely impressed at the time by the speed of delivery and the careful packaging to ensure the wood burning stoves arrived safely and in one piece. Recently I had need to purchase a new grate and back plate for the wood burning stoves, but as I couldn’t find these items on the web site I sent Tom and Sue an email late Sunday evening. They responded first thing Monday morning to tell me that I could buy a replacement internal pack for the wood burning stoves, so I phoned them and placed an order. By Tuesday afternoon the pack for my wood burning stoves had arrived, the new parts installed and the wood burning stoves was burning again. Wow – what an efficient and personal service. I am hoping to move house soon, and if I don’t find one with an existing wood burning stoves, there is only one web site I’ll visit to purchase a new wood burning stoves! Many thanks Tom and Sue, in this day and age where many services are so impersonal and automated, it’s great to know that there are still people out there who genuinely put customer service at the top of their list.